Thank you for your interest in Volynlis LLC. We are committed to ensuring a transparent and reliable delivery process for our products, including wood pellets, wood briquettes, wood shavings, and wood logs. Please review the following details regarding our shipping policies.
Shipping Areas and Product Availability
We primarily serve industrial and wholesale clients within the European Union and key international markets. The availability of specific shipping options depends on the product and your delivery address. Please contact our sales team for a precise shipping quote and to confirm serviceability for your location before placing an order.
Delivery Timing and Process
All delivery dates provided are estimates. While we strive for punctuality, factors such as weather, customs clearance for international orders, and carrier availability can cause delays. For large, bulk orders, we will coordinate with you to schedule the delivery. You or an authorized representative are responsible for being available to receive the shipment at the agreed-upon location.
Shipping Costs
Shipping costs are calculated based on the product weight, delivery destination, and shipping method. The final shipping cost will be clearly itemized and confirmed with you during the order process prior to any payment.
Order Tracking
For applicable shipments, we will provide a tracking number once your order has been dispatched, allowing you to monitor its progress.
Important Notes
The customer is responsible for ensuring the delivery location is accessible for large vehicles and is suitable for accepting the shipment. Please inspect the products upon delivery and note any visible damage on the carrier’s paperwork before signing.
For specific questions about shipping your order, please get in touch with our logistics team directly.